Refund Policy

At Labotest LTD, we strive to deliver high-quality digital solutions and customer satisfaction. Please read our refund policy carefully to understand your rights and responsibilities when purchasing our services.

1. Services Covered by This Policy

This Refund Policy applies to:

  • Digital operation and marketing services
  • Subscription-based plans
  • Premium reports or content
  • Business or sponsored listings

Free content and publicly available website information are not eligible for refunds.

2. Eligibility for Refunds

We offer refunds under the following conditions:

  • Technical Errors or Service Failures: If a technical issue on our end prevents service delivery and cannot be resolved within a reasonable timeframe.
  • Duplicate Charges: If you were mistakenly charged more than once for the same service.
  • Cancellations Within the Grace Period: For subscriptions or recurring services, a full refund is available if the cancellation request is made within 7 days of the initial purchase, provided no significant service has been delivered.

3. Non-Refundable Items

Refunds will not be granted in the following cases:

  • Services that have already been fully delivered or completed
  • Digital products or reports that have been accessed or downloaded
  • Cancellation requests made after the service has begun or after 7 days of purchase (whichever comes first)
  • Custom marketing or consulting packages, unless explicitly stated in a written agreement

4. How to Request a Refund

To request a refund, please contact us with the following information:

  • Full name and contact email
  • Order ID or invoice number
  • Reason for the refund request

We aim to respond within 3–5 business days. Approved refunds will be processed to the original method of payment within 7–10 business days, depending on your bank or payment provider.

5. Chargebacks

We strongly encourage customers to contact us before initiating a chargeback. Filing a chargeback without prior communication may result in service suspension and permanent account restrictions.

6. Changes to This Policy

Labotest LTD reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

7. Contact Us

For questions about our Refund Policy or billing issues, please contact us.